Accounting
QuickBooks Payroll service is widely used by small—to large-scale businesses to streamline their complex payroll tasks. But imagine how annoying it could be when users suddenly start receiving QuickBooks Payroll Error PS038 while getting payroll updates. Other factors that might interrupt the payroll update process involve poor internet connection, expired payroll subscriptions, and stuck paychecks.
Unfortunately, QuickBooks Error Code PS038 might interrupt users from accomplishing their payroll tasks on time. In this write-up, we have provided you with the causes along with the solutions to fix the issue.
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A Quick Walk-through QuickBooks Error Code PS038
The users often notice the QuickBooks Error Code PS038 on their computer screen while attempting to install the latest payroll tax table return. As a result, it might create disturbance while preparing payroll accurately causing to delay in payroll processing. Besides this, when the error appears, the welcome message you may notice is as follows :
“You’ve retrieved the latest payroll update and validated your Payroll subscription. We strongly recommend that you go online again before mm/dd/yyy [PS038].”
For having a better understanding about the QuickBooks Error PS038, continue reading this post and fix it on time.
What’s Causing QuickBooks Payroll Update Error PS038?
Before finding a way out, knowing about the actual causes that might land you to the QuickBooks Payroll Update Error PS038 is the utmost priority. Doing so, will help you focus on the exact cause of the issue which would eventually give you right direction to fix the issue. So, after a deep investigation we have provided you with a list of some common causes below.
- Issues with the billing details of your QuickBooks Payroll service might be the reason that triggers QuickBooks Error PS038. This is causing issues with the update process and causing QuickBooks Error PS038.
- Secondly, the misconfigured internet explorer settings may create disturbance during the update process.
- Thirdly, it is possible that the payroll subscription you are using is either invalid or outdated.
- Sometimes, the Windows Firewall, which provides security protection against the installation of unknown applications, might prevent you from getting payroll updates.
- In certain instances, users might encounter this issue when you are working on an obsolete version of the QuickBooks application.
QuickBooks Desktop Error PS038: What It Looks Like & How to Fix It
herein, we have stated some of the warning signals that will help you spot the arrival of QuickBooks Desktop Error PS038.
- The side effect of getting QuickBooks Error PS038 is that it interrupts the users while downloading the latest payroll updates.
- Users often discover while sending the paychecks, it eventually gets stuck from “Online to Send”.
- The inability to receive the latest payroll tax table update will prevent the users from computing the payroll accurately. Thus, it might create issues while computing the paychecks, which may hamper the employees’ productivity.
- Sending payroll data is difficult when the Error PS038 in QuickBooks arrives.
Read This Before Fixing QuickBooks Error PS038!
Before moving ahead to the troubleshooting part, you must consider certain key facts in your mind.
- Primarily, it is mandatory that you update the payroll tax table to the most recently available version.
- Another important thing is to ensure that the QuickBooks version you are presently using is up-to-date.
- Moreover, it is mandatory for users to run the QuickBooks application in multi-user mode.
How to Fix QuickBooks Desktop Error PS038 Quickly?
Finally, it’s time to end the Payroll Error PS038 in QuickBooks Desktop and start getting the latest payroll updates. For that, you must implement the troubleshooting procedures given below in the same manner as prescribed.
1: Conduct the Installation of Improved QuickBooks Edition & Then Generating Backup
- Under this process, you must open the QuickBooks application with the proper administrative rights and browse the Help menu.
- When the extended list of options appears, choose the Update QuickBooks option.
- Subsequently, you must proceed to the Update Now tab and click the highlighted Get Update QuickBooks option.
- Now, it is necessary to hold on for a few minutes unless the latest updates gets download. Once the process is over, try to open the QuickBooks Desktop again and provide the necessary rights to install the latest updates.
Furthermore, to generate the latest backup of the QuickBooks data file, you must implement the process stated below.
- To generate the QuickBooks file backup manually, go to the File menu > Switch to Single-User Mode.
- After that, again browse to the File menu and opt for the Back Up Company > Create Local Backup to move ahead.
- Now, you must hit the Local Backup option and then choose Browse from the Local Backup Section.
- When you are all set, you must pick the appropriate location to save the backup data file.
- Then, once you have made the changes, cross-check them and go with the OK option.
- Soon after, simply head to the “Save It Now” option and then move ahead. With this, you will see that QuickBooks will start preparing the backup file.
- Ultimately, you will get the “Confirmation message” on the computer screen regarding the successful backup of the company file.
2: Move Ahead By Sending Your Entire Payroll Data or Usage Data
- Primarily, you must browse to the Employees tab and, from there, choose My Payroll Service > Send Usage Data.
- If you don’t get this option, don’t worry and proceed to the Employees menu and hit the Send Payroll Data.
- Now, shift to the Send/Receive Payroll Data window and hit the Send All option. Later on, input the “Payroll PIN” correctly in the text fields.
- With this, if you can send the payroll data easily in QuickBooks, try receiving the new payroll updates again.
- On the other hand, if you fail to send the payroll data, you must seek help from QuickBooks professionals.
3: Start Determining the Paychecks That Is Stuck
- In the first place, you must proceed to the Edit menu and then click the Find tab.
- Afterwards, start browsing to the Advanced tab and then again click the Advanced tab.
- Under this process, look beneath the Choose Filter Section and opt for the Detail Level from the Filter List.
- In the next step, you must hit the Summary Only option and roll back to the Filter list.
- Furthermore, you must scroll down to the bottom of the list to choose Online Status, then click Online to Send.
- Once you are all set, browse to the Find option. With this, it will give you with all those paychecks that haven’t been sent.
- Ultimately, write down the “Number of matches” from the Find window and then step ahead to the next step.
4: Make the Best Use of Verify & Rebuild Data Utility
- Primarily, open the QuickBooks application and browse to the File menu > Utilities followed by the Verify Data option.
- With this, you will notice the “Do you want to continue?” and then click the OK tab to proceed further.
- As a result, you will discover that the Verify Data tool will immediately start scanning the file. If you observe that there is any issues with the file, it will instantly start throwing the error message associated with the data file.
- If it fails to discover any issues, then there is no need to run the Rebuild data tool.
- On the other end, if the file is having certain issues, roll back to the File menu, then Utilities and click Rebuild Data.
- Later on, you will get the option to make a decision between an online backup or a local backup. Herein, it is necessary to make a suitable choice according to the preference.
- Moreover, it is also necessary to finalize whether you want to generate the backup monthly, daily or weekly.
- Soon after this, you will get the message stating “Do you want to save the backup now or schedule it for later?” and then hit the Next tab.
- Now, it will immediately start using the Rebuild Data Utility, and it will present you with a window showing the progress.
- After winding up the process, launch the QuickBooks application and try to get the latest updates.
5: Do the Proper Investigation of the Stuck Paychecks
Another step you must take is to delete the paychecks that are stuck in QuickBooks to resolve the QuickBooks Error PS038. But before you do so, it is necessary to spot whether the paychecks is mention in a schedule payroll run. Consequently, this will help the users fix the issue linked with the employees’ pay and tax calculations.
- In the beginning, start searching for the paychecks which is stuck in between applying the above three procedures.
- Next, you must go through the first paycheck, which is stuck and then browse to the Detail Paychecks option.
- As a result, it will take you to the Review Paycheck window and then look below the Earnings section. Then, you must add the exact earnings which is similar to the one available in the final earnings item.
- Now, you will discover the message stating “ Net Pay Locked” on the screen, wherein you must hit the No tab.
- Next, you must verify that no changes is done to the tax amounts and net pay.
- After all this, when you see the message reflecting “Past Transaction,” you simply select the Yes tab.
- When you are done making the changes, hit the Save & Close tab and then click Yes in the message reflecting the “Recording Transaction Warning.”
- Afterwards, try opening the paychecks again and browse to the Paychecks Details button.
- Thereon, you must erase the earning items you recently added within the Earnings section.
- Ensure that you haven’t made the necessary changes to the tax amounts and net pay. Later on, after making the changes, hit the OK tab.
Summarizing the Above!!
That’s all about the QuickBooks Payroll Error PS038 and you can fix it by performing the above solutions. If you are still having the same issue, then it’s high time to contact our QB professionals immediately to rectify it.
