QuickBooks Email Not Working? Best Ways to Fix the Issue.

Accounting

Jan 16, 2025

QuickBooks provides its users with a feature for sending emails, which allows businesses to communicate effectively with their clients and vendors for marketing work. Moreover, this application is also used to send invoices, reports, PDFs, and other important financial documents. Unfortunately, the users might face trouble while sending the email and start receiving the QuickBooks email not working issue. This problem might arise when the users enter the wrong login details to access the QuickBooks accounts, resulting in delays in the emailing process.

If you are also stuck with the email from QuickBooks not working issue, then it’s necessary to ensure that the email login credentials are added correctly, and the email settings are configured properly. For more details regarding the fixation of this issue, continue reading this post to gain complete information.

QuickBooks email not working and you are facing issues while sending the reports, invoices to your clients and need immediate help? Well, in that case, get in direct touch with our highly-certified QuickBooks professionals and they will provide guidance to fix the issue immediately.

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Factors That Might Land You to the Unable to Send Emails from QuickBooks Issue

Are you struggling with the unable to send emails from QuickBooks issue while sending the reports, or important files? Well, this issue might appear due to misconfigured email settings done in the QuickBooks application. It could also appear due to numerous other factors which we have disclosed below. Let’s study all the causes in detail and get a better understanding about the issue for quick resolution.

Inadequate installation of the QuickBooks Application: –

You haven’t installed the QuickBooks Desktop application appropriately on your device which is creating issues while sending the emails.

Email Template and Preferences Not Set Properly: –

Sometimes, the QuickBooks email not working issue may arise due to customized email templates, or the wrong email preferences set, which might lead to email failure. Therefore, it is necessary to verify the email template customization to ensure smooth email functionality.

Issues At the End of Windows Firewall and Antivirus Software: –

At times, the Windows Firewall or third-party antivirus software creates disturbance while sending emails through QuickBooks. However, by giving the proper firewall permissions, you can easily send emails without any interference.

Inappropriate Email Settings: –

If the email settings in QuickBooks aren’t set up appropriately, it might cause the QuickBooks email not working issue. Therefore, it is very important to make sure that the email settings such as SMTP server, email address, and display name are properly configured.

Problems Associated with Email Delivery: –

There are certain instances when emails sent via QuickBooks might be considered spam or blocked by filters. Consequently, this might create discrepancies while sending the emails. Therefore, it is essential to look for spam or junk files, which might cause emails to fail to send.

Disruption in the Internet Connectivity: –

Another possible root cause of QuickBooks not sending emails is a disturbance in the internet connection, which stops users from sending emails.

Top-Effective Methods to Remove the QuickBooks Won’t Send Email Issue Smoothly

To ensure the seamless working of the email feature in QuickBooks, they won’t send email issue must be eliminated. To do so, we have provided you with all the proven and reliable troubleshooting measures to resolve the issue and resume the email-related process in QuickBooks.

Measure 1: Configuring of the Email Preferences in QuickBooks

Setting up the email preferences in QuickBooks accurately will help the users send emails without encountering any issues.

Open the QuickBooks application and tap the Edit menu followed by the Preferences tab. However, if you are working on the Microsoft Outlook with Microsoft Exchange server, then it’s necessary to login into Outlook before moving ahead.
Now, head to the Send Forms option and click the My Preferences tab.
Once done, choose Outlook as your email option and hit the OK tab.

You can now start sending a test email via QuickBooks. If you are still encountering any trouble sending email, do the necessary changes with the preferences.

Switch to the Edit menu and after that, click on the Preferences tab from its sub-menu.
You need to move to the Send Forms tab and choose the My Preferences tab to go ahead.
Next, the users must tap on the QuickBooks Email or Webmail option and hit the OK tab. Doing so will show that the preferences will be automatically disabled.
Now, the users are required to implement the same steps again. Later on, return to the My Preferences tab and then hit the Outlook tab followed by the OK option.
Shut down the QuickBooks application and all the other programs which is already opened on your computer.
Finally, relaunch your system and try sending the emails through QuickBooks to see if the issue still persists. If it does, then try another solution to get rid of the issue.

Measure 2: Reviewing Your Internet Explorer Preferences Might Resolve the Issue

The QuickBooks application make use of the Internet Explorer for running the web services in the background. But sometimes an inadequate setup of the email preferences might cause the QuickBooks unable to send email error. Due to which, it is necessary to reset the email preferences with the steps illustrated below.

Access the latest version of the Internet Explorer installed on your computer and then move to the Tools menu.
After doing this, choose the Settings menu and then click the Internet Options.
Now, simply move to the Programs > Set Programs > Set your Default Programs option. Then, you are required to pick the email service which you need to utilize for sending the emails via QuickBooks.
When you are done setting up all the mandatory changes, tap on the Apply and then the OK tab.
Finally, exit from the Internet Explorer and then try sending the emails to verify the exact status of the issue.

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Measure 3: Begin Fixing the Issues Present Within the MAPI32.dll

Before moving ahead with this solution, it’s necessary to ensure that you have a good computer skill. If you are not well aware of it, then it’s suggested that you get assistance from an IT expert. However, if you know about it and are sure that you can perform this solution on your own, then get the steps done carefully.

Before moving on with the procedure, you are required to start the test run to narrow down the issue:

Begin the process by restarting your computer and then launch the Microsoft Word application.
Now, you must launch a new document in Microsoft Word and move to the File menu > Send > Email as PDF Attachment.

Later on, you are required to send a test email via Microsoft Word. If you fail to send the mail via Microsoft Word but not using QuickBooks, implement the process below for configuring the damages with the MAPI32.dll file.

Launch the Windows Start menu and add “File Explorer” into the search field to bring up the File Explorer window on your screen.
Afterwards, browse to the following file path “C: >> Windows >> System32” by adding it to the search console.
From the upcoming window, you must launch the Fixmapi.exe file and take help of the steps instructed on the screen for running the repair process.
Once you are done with the repairing process, relaunch your computer.
Conclude the entire process by launching the QuickBooks application and then try to send a test email or transaction.

Measure 4: Avoid Running QuickBooks as an Administrator While Sending Emails

While sending the emails, the users must verify that the QuickBooks isn’t previously configured automatically to send emails as an administrator. For that, you must carry on with the procedure disclosed below closely.

Initially, press the Windows logo key to bring up the Start menu and include “QuickBooks” in its search box.
When you get the QuickBooks icon, right-click on it and choose the Open file location option.
Now, move to the folder that contains the QuickBooks, right-click on the QuickBooks.exe file and hit the Properties tab.
After doing this, you must opt for the highlighted Compatibility tab.
Furthermore, make sure that you haven’t marked the checkbox of “Run this program as Administrator”. If you notice that the option is greyed out, opt for the Show Settings for All Users to make the option visible to you.
Once the changes are done accurately, hit Apply and then the OK tab.

Measure 5: Consider Resetting Your Email Address

For instance, if you are a user who has recently shifted the QuickBooks Desktop data to the QBO company, you must reset your email address. If you need help sending emails. Therefore, to overcome the issue you must implement the steps listed below to reset the email address accurately.

Open your preferred browser to log into your QuickBooks Online account.
Once done with it, head to the Settings menu and from there, click the Account & Settings tab.
You are required to switch to the Company section and go to the Edit option located within the Contact Info.
Now, the users must go through each email address properly and do the necessary changes according to their requirements.
Finally, when all the changes are done, move to the Save tab and then click the Done option to complete the process accurately.

Measure 6: Delete and Try Entering the Email Address Once Again

If your clients fail to receive the email address, then you must ask them to look for the mail in their junk mail and spam folders. If you are still having trouble in sending the email, then remove the email previously added and then add the email address once again with the help of the steps listed below.

Primarily, the users must switch to the Settings menu and then hit the Account and Settings tab.
From now on, head to the Company section and click the Edit menu from the Contact Info section.
You are supposed to delete the field of the Company email field and mention the email address associated with QuickBooks.
Note: While inserting the email address, the users must ensure that the email mustn’t consists of any extra characters or space before or within or after the email address you enter.
After doing this, choose Save and then hit the Done tab to apply the changes successfully.
Thereon, you must try sending yourself a test transaction.
At last, if you find that you get issues while receiving the email, then make use of any other email address which is having a distinct domain. The email address you are using could be of Hotmail, Yahoo or Google.

Measure 6: Get the QuickBooks Desktop Installed Again on Your Workstation

Before reinstalling the QuickBooks Desktop, the users are required to remove the older version of the application installed from the computer.
After this, you are supposed to download the latest version of the QuickBooks Desktop available from the main webpage of Intuit.
Therefore, users have to hold on for some time unless the QuickBooks Desktop downloading part is complete.
Once the downloading process is over, skip to the Download section and double-tap on the QuickBooks.exe file to begin the installation.
Furthermore, you are advised to thoroughly review the Terms and Conditions mentioned in the License Agreement for the installation of the QuickBooks Desktop.
After agreeing to the License Agreement, mark the relevant checkbox to commence the installation process.
Furthermore, you need to act as per the instructions provided on the screen for winding up with the QuickBooks Desktop installation.

Crux Of this Blog!!

QuickBooks Email not working issue might prevents the users from sending the important emails to your clients or vendors. But now using the troubleshooting methods listed above you can easily configure the issue and resume sending emails without any issues. However, if you are still confronting any issues sending email, then directly communicate with our QB professionals for better guidance.

Frequently Asked Questions (FAQ’s)

Ans. For setting up of the default email for QuickBooks, you are required to perform the stepwise instructions provided below.

Begin the process by opening the QuickBooks application and then move to the Preferences tab.
Afterwards, tap on the Email icon and then navigate to the Send Emails Using followed by the Custom option.
Consequently, you will be presented with the list of email accounts on the screen. Then, hit the Plus icon for including a new account.
Finally, insert a new account name and insert the settings for the email provider.

Ans. Yes, you can do the configuration for setting up of the invoices to generate automatically and then email them it to your customers.

Ans. For setting up of the automatic emails in QuickBooks, you must carry on with the steps instructed below.

Initially, you must login to your email account and move to the Reports menu followed by the Custom Reports.
Afterwards, jump to the Reports menu and hover your cursor over the Custom Reports.
Next, you must look for those reports for whom you want to schedule for email and then hit the Edit menu and enable the email schedule.
Now, you need to set up the email recurrence and add the information properly to conclude the process.

Ans. To enable the email from QuickBooks application, the users must choose the QuickBooks Edit menu and then hit the Preferences tab. Then, you must click on the Send Forms tab > Webmail and then choose the Add tab. At last, you must complete the add email information by inserting the required details and then hit the OK tab.

Ans. Below, we have described the complete process to turn off the email in the QuickBooks application.

Begin the process by clicking on the top-right corner of QuickBooks Time, choose your name and then hit the Profile tab.
Afterwards, navigate to the Notifications option and then beneath the Email Subscriptions you must unmark the emails. Then, you are supposed to hit the Save tab for completing the process.

QuickBooks Email Not Working: Get It Fixed Right Away!