Accounting
The recurrence of technical errors while using QuickBooks could be frustrating. Isn’t it? One of the common errors that most users face is the QuickBooks error 6190, which is a company file problem and can occur when users try to access and work on the file in QuickBooks single-user mode. If you’re also annoyed by the recurring interruption of this technical error, don’t worry! We’re here to help you out. Continue reading this comprehensive guide and learn how to troubleshoot this problem.
This post will cover all the possible reasons for facing error code 6190, signs to detect the problem, and, most importantly, the troubleshooting methods to fix it. But, before this, let’s have a brief discussion about this error.
If you’re fed up with facing the continuous occurrence of the QuickBooks error 6190, just give us a call at +1-877-752-9120 and have a one-on-one conversation with our QuickBooks live IT experts.
What’s the QuickBooks Error 6190 All About?
The excellent QuickBooks software could sometimes trigger technical issues related to the company file, and QuickBooks error 6190 is one of them. It specifically occurs when a user tries to access the company file in QuickBooks single-user mode, and the company file might be used by another user.
At such times, users get an error message reading, “We’re sorry, but QuickBooks can’t open your company file (Error -6190).” However, if you see an error message that states, “QuickBooks was unable to open the company file on the hosted computer,” you must try to fix it by switching from single-user to multi-user mode. Now, you must be wondering about what mainly triggers this issue. If yes, continue reading the next section and discover all the possible reasons for this company file QuickBooks error 6190.
What Mainly Triggers the QuickBooks Error Code 6190 and 816?
Multiple factors are responsible for facing the QuickBooks error code 6190 and 816. Below we have listed some of the most possible reasons, have a look to get better insights about the error:
Transaction Log File (.tlg) Issues
The transaction log file contains all the records of your company transactions, which are further automatically saved in the QuickBooks software. However, error codes 6190 and 816 may occur if this transaction log file (.tlg) doesn’t match the QuickBooks company data file.
Corrupt Software Installation
An incomplete or corrupt QuickBooks software installation is a reason for facing multiple technical errors, including the company file error 6190. The corrupt QuickBooks installation files make the software fail to run, preventing users from accessing or opening the related company files.
Company Data Corruption
The data corruption within the company file is itself a big reason for facing the QuickBooks error code 6190 and 816. This is because a file containing corrupt data will significantly trigger the QuickBooks software, preventing users from working on the company file.
Virus or Malware Attacks
Apparently, the malicious virus and malware attacks can lead to data damage or corruption within the QuickBooks company files. As a result, when a user tries to access or open the company file in the QuickBooks single-user mode, it brings the company file error messages 6190 and 816.
Company File is in Use by Another User
The occurrence of QuickBooks error code 6190 is possible if the company file is in use by another user and you’re trying to open it in the QuickBooks single-user mode. At such times, it’s better to first run QuickBooks in multi-user mode, configure the hosting settings, and then try to access the company file.
How to Detect the Occurrence of QuickBooks Error code -6190?
It’s better to look at the signs given below and detect the occurrence of QuickBooks error code -6190. These signs will help you immediately take action and troubleshoot the problematic company file error:
- When a user fails to access or open the company file, they get an error message on their screen reading, “We’re sorry, but QuickBooks can’t open your company file (Error -6190).” This error message is itself a prominent sign to catch the company file issue.
- Suddenly, you are unable to open the company file or work on it.
- You may not get any response from the keyboard tabs and mouse clicks on the QuickBooks company file window.
- Unexpected crashes of QuickBooks and other active Windows applications while trying to open the QuickBooks company file are also a sign to be alert of the company file issue.
- You won’t be able to open the company file in QuickBooks single-user mode and might get an error message reading, “QuickBooks was unable to open the company file on the hosted computer.”
Pro Methods to Troubleshoot QuickBooks Error 6190 and 816
The QuickBooks error 6190 and 816 in the company file could significantly interfere with your company’s operations of controlling and accessing the essential financial records. Eventually, it can disrupt all your essential accounting and financial tasks. To save yourself from such consequences, you must follow the troubleshooting methods below. Have a look, and carefully follow the mentioned instructions:
Method 1 – Turn Off the Multi-User Hosting in your QuickBooks Desktop
When you’re trying to access the company file in the QuickBooks single-user mode, ensure disabling the multi-user hosting in your QuickBooks Desktop software. The turned-on multi-user mode settings could bring conflicts related to the company file errors 6190 and 816 in QuickBooks. Here’s how to disable the multi-user settings:
- Initially, you must choose your QuickBooks Desktop software to run as an administrator. Once you log in as an admin in your QuickBooks account, access the company file.
- By accessing the company file in admin mode, you will have complete access to adjust the QuickBooks hosting settings.
- Next, move to the File tab, given at the top of the QuickBooks menu, and then opt for the Utilities option.
- Here, within the drop-down menu, hit the Stop hosting multi-user access option. By doing this, you will be able to switch to QuickBooks single-user mode.
- Now, before you begin accessing the company file in QuickBooks, ensure that you create a company data backup file. This file will ensure no data loss while switching to the single-user mode.
- Finally, retry accessing or opening the company file. However, if you again encounter the same QuickBooks error 6190 and 816 messages on the screen, try running the File Doctor Tool.
Method 2 – Fix Data Discrepancies by Running the QuickBooks File Doctor Tool
As briefed above, the data corruption or discrepancies could also be a prime reason for facing the company file error 6190 in QuickBooks. Fortunately, there’s an effective utility called QuickBooks File Doctor Tool that can help users troubleshoot common company file and network-related issues. To access the tool, you must first download the QuickBooks Tool Hub. Here’s how to get the Tool Hub:
- Firstly, ensure no other applications or processes are running in the Windows background. After ensuring this, visit the official Intuit product page.
- From here, get the installation file of the QuickBooks Tool Hub by clicking the download link of the QuickBooksToolHub.exe file.
- Once the download completes, save this installation file on your system’s local desktop location.
- Next, close all the windows and tabs, and double-click the installation file to open. Herein, you will get some on-screen prompts to follow. These prompts will allow you to install the Tool Hub seamlessly.
- Now, hit the Next button, and a new window for the license agreement will appear on your screen. You must carefully read the agreement and then agree to the terms and conditions.
- Following this, hit the Install button to begin the installation of the QuickBooks Tool Hub, which will take a few moments to complete.
- To successfully install the Tool Hub, you must wait and ensure that you do not close any window. Once the installation ends hit the Finish tab.
- Now, you can close all the running tabs, open Windows, and restart your PC. Afterward, go to your Desktop, and double-click the QuickBooks Tool Hub icon.
- Once you open the Tool Hub, navigate to the Company File Issues tab, and click the same. Within this company file issues tab, you can easily access and run the QuickBooks File Doctor Tool.
- Double-click this tool to start using it. It will ask you to enter your admin credentials and then upload the company file, which is having issues related to the QuickBooks error code -6190.
- After uploading the company file, start running the File Doctor, and let it fix the respective issues. Once the repair finishes, continue to hit the Finish tab and close all the tabs.
- Finally, retry accessing and working on the company file. For any queries or help, you can reach out to QuickBooks IT experts at *+1-877-752-9120.
Method 3 – Modify the .TLG and .ND File Names
Certainly, both the Transaction Log File and Network Data file are configuration files containing essential records of your company’s overall transactions. Unfortunately, any corruption related to these files could bring company file issues like error codes 6190 and 816. That’s why we suggest you rename these files and try to fix the issue by performing the below steps:
- The first step is to navigate to the file folder where you have saved all the company files, and then start locating the files.TLG and .ND name extensions.
- After locating the files, right-click each file, and opt for the Rename option. Following this, continue modifying the file names by adding the.OLD to the end of the file names.
- Lastly, open your QuickBooks software again and retry to sign in to your company file. However, while signing in, if you again see the error code 6190 QuickBooks message, implement the next method.
Method 4 – Ensure Terminating all the Background QuickBooks-related Processes
If the above methods have failed to resolve errors 6190 and 816, try to terminate the background running QuickBooks processes. These processes are the significant interruptions while trying to work on the company file. To stop running these processes, you must:
- Firstly, log in to your server computer as an administrator using your admin account credentials.
- Afterward, simultaneously press the CTRL + Shift + Esc keys on your keyboard to get the Task Manager tab on your screen.
- Within this tab, choose the More Details option and then opt for the Processes tab for All users.
- Next, click the Users option, and continue right-clicking each QuickBooks-related process, including QBUpdate.exe, QBW32.exe, and QBDBMgr.exe, and then select the End process option to close them.
- Following this, open the QuickBooks company file in the QuickBooks software multi-user mode.
- Finally, check for the error code 6190 QuickBooks. However, if it still persists, you must proceed to the next troubleshooting method.
Method 5 – Ensure Sufficient File Folder Permissions to Avoid 6190 Error QuickBooks
Sometimes, insufficient file folder permissions become a notable reason for facing company file issues in QuickBooks. The 6190 error QuickBooks may be due to such permission issues. The below-given instructions will help you verify these permissions:
- Begin by first pressing the Windows button on your keyboard, which will bring the Start menu to your screen.
- From here, select File Explorer, and then navigate to the file folder containing all your QuickBooks company files.
- Next, choose the Properties alternative, and then select the Security tab. After this, click the Advanced button.
- Following this, opt for the QBDataServiceUserXX alternative. Right-click this option, and choose Edit. Now, continue allowing the below-given permissions:
- List Folder/Read Data
- Create Files/Write Data
- Write Extended Attributes
- Create Folders/Append Data
- Traverse Folder/Execute File
- Read Extended Attribute
- Read Permissions
- Read Attributes
- Write Attributes
The Bottom Line!
That’s the QuickBooks error 6190 in a nutshell. These types of company file issues in QuickBooks are quite common and may arrive unexpectedly due to the reasons discussed in this post. We suggest you carefully implement the above-given troubleshooting methods to effectively resolve this issue. However, if you face any technical issues or have any confusion while fixing this problem, you must talk to our Live QuickBooks IT experts by calling +1-877-752-9120.
